Policies

General

Los Angeles Ticket Exchange (“SITE”) acts as a marketplace, an intermediary between buyers and ticket sellers (“Ticket Sellers”) to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and Ticket Sellers. All sales are final. As tickets sold through the Site are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer’s name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer’s ability to access the event. By using or visiting this SITE or purchasing tickets in any manner from the SITE, you expressly agree to abide and be bound by these Terms and Policies, as well as all applicable laws, ordinances and regulations.

• ALL SALES ARE FINAL;there are no cancellations, returns, or exchanges.
• IF AN EVENT IS CANCELLED,you will be given a full refund minus any delivery charges if the tickets have already been delivered.
• IF AN EVENT IS POSTPONED OR RESCHEDULED,and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.
• ABOVE FACE VALUE,Ticket prices may be above ‘face value’ listed on the ticket (they may also be below ‘face value’).
• Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.
• All orders placed on the SITE or with the customer contact center must be confirmed by the respective seller before the buyer guarantee takes effect.
• Our buyer guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time to attend the event.

The following are the rules (“TERMS”) that govern use of the SITE by any user of the SITE (“USER”). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS, SITE may terminate USER’S access to the SITE, bar USER from future use of the SITE, cancel USER’S ticket order, and/or take appropriate legal action against USER.

THESE TERMS ALSO INCLUDE AN ARBITRATION AGREEMENT THAT EXPLAINS HOW ANY DISAGREEMENTS BETWEEN YOU AND SITE WILL BE HANDLED. WITH FEW EXCEPTIONS, THOSE DISPUTES MUST BE RESOLVED THROUGH BINDING AND FINAL ARBITRATION INSTEAD OF GOING TO COURT. IF YOU DON’T OPT OUT, ANY DISPUTE YOU HAVE WITH SITE WILL BE HANDLED INDIVIDUALLY; NOT AS A CLASS ACTION, CLASS ARBITRATION OR ANY TYPE OF GROUP REPRESENTATION OR THROUGH A JURY TRIAL.

All Sales Are Final

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER.

If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER’s order (hereinafter known as “FULFILLER”) for a refund. The FULFILLER may require USER to return the supplied tickets at USER’s expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER’s bank, if any, are not covered by SITE or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Above Face Value

Tickets obtained through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or ‘face value’ listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Ticket Availability

SITE cannot and does not guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some listings on SITE may only be representations of available tickets or an offer by SITE to obtain tickets and not actual seat locations or currently available tickets.

Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER’S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the USER’s request has been rejected.

Orders placed through SITE will be fulfilled by one of SITE’S network of participating TICKET SELLERS. Contact information for the FULFILLER will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact customersupport@mytickettracker.com to retrieve information about the order. USER should carefully enter all required information when submitting an order. USER is responsible for any errors made when entering their information.

MLB Tickets

(i) MLB and any MLB Club cannot provide advice on the legality of any purchase as tickets are being purchased through this Site and not from MLB or a MLB Club directly, (ii) Neither MLB nor any MLB Club takes possession of or title to any MLB ticket sold through the Site, and (iii) secondary market transactions and purchases may be restricted based on where the buyer or seller resides, and User should check applicable laws prior to completing any purchase.

Zone Tickets / Tickets Not in Hand

For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. These tickets may be marked on the listing as ‘Zone Tickets’ or as ‘tickets not in hand’. If you purchase Zone Tickets or tickets marked as ‘not in hand’, the seller is committing to obtain the tickets described for you upon receipt of your order. These tickets, like all tickets sold on this SITE, are backed by our 100% Money Back Guarantee. After you place your order and your order is confirmed by the seller, we guarantee that your tickets will be within the area listed or one comparable or better and that you will receive these tickets in time for the event or you will get your money back.

Pricing

All prices are in United States Dollars (USD) unless otherwise specifically stated. Site is required to display the total price of the ticket, plus the fees upfront (“all-in pricing”). In this case, you will see the total price of the ticket with the fees included on the map display page, and then the breakdown of the ticket price and the fees during checkout.

SITE cannot confirm the price for any products or services purchased on the SITE until after an order is completed by USER. Despite SITE’S best efforts, a small number of products and services listed on the SITE may be priced incorrectly. If the FULFILLER discovers the actual correct price is higher than the stated price, the FULFILLER will either complete the order at the original stated price, contact USER to inform them of different price with an option to purchase, or cancel USER’S order and notify USER of such cancellation.

Schedule of Fees and Charges

The price charged to USER’s credit card beyond the price of the individual tickets shall include the following fees and charges:

• Service Fee: Cost per ticket associated with SITE operation, customer service center operation, obtaining tickets on behalf of USER and other costs associated with the fulfillment of USER’s ticket request.
• Delivery: Costs associated with the Delivery Method chosen by USER and the SITE’S arrangement of USER’s ticket delivery by the FULFILLER.
• Total: Entire amount charged to USER, including each ticket’s price as set by the FULFILLER, Service Fee, and Delivery.

Taxes

TICKET SELLER is responsible for keeping abreast of all changes to the tax withholding requirements and amounts in the various tax jurisdictions where TICKET SELLER sells tickets, and for determining whether any taxes are due for any tickets sold, and, except for states for which SITE has informed TICKET SELLER that SITE will collect certain taxes, for collecting and remitting such taxes in accordance with applicable law. TICKET SELLER shall provide SITE with any information SITE requires in order to enable SITE to report information regarding payments SITE has made to TICKET SELLER to relevant tax authorities.

Payment

Credit Card Charges— USER’s credit card will be charged by the FULFILLER responsible for fulfilling their order and not SITE. If USER has any questions about charges on USER’s credit card statement, USER should contact SITE at customersupport@mytickettracker.com or direct USER’s question to FULFILLER responsible for completing the ticket order. FULFILLER may charge or authorize USER’s credit card in advance of confirming ticket availability.

Payment by Debit Card— In some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on USER’s account. Any hold(s) may take up to several days to clear.

Payment by Affirm— If USER selects Affirm as a payment option and is approved, use of Affirm is subject to Affirm’s policies, fees, and terms of service. Visit affirm.com/terms for details.

Third Party Payment Platforms— If USER selects to complete a transaction using a Third Party Payment Platform (e.g., PayPal, Apple Pay), such third party services may be subject to separate policies, terms of use, and/or fees. The name on the transaction of USER’s Third Party Payment Platform account will be ‘My Ticket Tracker.’ Questions should be directed to customersupport@mytickettracker.com.

Security of Card Holder Data — SITE and/or FULFILLER are responsible for the security of the cardholder data that SITE and FULFILLER are in possession of or otherwise stores, processes, or transmits on behalf of the USER.

International Orders — International Orders placed by USER may be subject to delayed processing. SITE recommends that any USER placing an order from outside the U.S. contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds.

Disputed Charges

By placing an order, USER authorizes SITE to charge USER’s method of payment for the total amount, which includes the ticket price, service and delivery fees, and any other optional services USER agrees to purchase. If USER disputes a charge and it is determined that the charge was valid, SITE has the right to seek payment, including all associated fees, by whatever means SITE deems appropriate. USER may lose access to any/all tickets purchased if USER files a dispute with their issuer.

Event Listings

SITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice. USER agrees to visit the website of the venue, stadium, team, or performer to find out if there have been any event time adjustments.

Ticket Holder Behavior Policy

The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event or denied entry for failure to abide by the venue’s rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. All costs associated with the purchase of event tickets will not be refundable.

Fraudulent Use

To protect USER from fraud, USER may be required to provide additional proof of identity on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver’s license or federal passport.

Delivery

All orders are delivered to USER using the delivery method chosen for the order. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. USER is responsible to provide correct shipping address at the time of purchase.

Delayed Shipment — Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. However, tickets may not always be available for immediate delivery, particularly when tickets have been purchased far in advance of the event. While most tickets are delivered within three business days, this does not imply a guaranteed delivery date.

International Shipping — If USER is located outside of the United States, USER must choose an International Delivery option. If a domestic shipping option is chosen for an international order, the shipping cost will be adjusted by the FULFILLER after the order is placed.

E-Ticket Download— Electronic tickets or ‘e-tickets’ may not be available for immediate download in all circumstances. After placing an order, USER will receive an email with instructions on how to download the tickets.

Electronic Transfer — Electronic transfer delivery may not be available for immediate access. USER will receive an email with instructions on how to accept the electronic transfer and will need to create an account with the associated ticket transfer system.

Will-Call — USER must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event. USER will need a government-issued ID.

Denied Entry to an Event

If USER is having difficulty using the tickets to gain entry to the event, USER should contact SITE immediately by calling (866) 459-9233. If SITE is not able to resolve the matter and USER is denied entry by the venue, USER may be eligible for a refund. To be eligible, USER must obtain written proof from the venue showing denial of entry and email that proof along with a description of the circumstances to SITE at customersupport@mytickettracker.com within ten (10) days of the event.

Permitted Use

USER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this SITE for USER’S own personal use. USER may not use any robot, spider, scraper, or other automated device to retrieve or reproduce content, nor may USER use any automated software to search for, reserve, buy, or otherwise obtain tickets from SITE.

Disclaimers

SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT. THE SITE AND SITE CONTENT ARE DELIVERED ON AN ‘AS-IS’ AND ‘AS-AVAILABLE’ BASIS. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

Limitation on Liability

USER acknowledges that SITE is a venue allowing people to buy and sell tickets to concert, sporting and entertainment events. Regardless of this provision, if either SITE or PROVIDER is found to be liable, SITE or PROVIDER’S liability to USER or any third party is limited to the greater of (a) any amounts due under SITE’s limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) $100.

Indemnity

USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of USER’S use of the SITE.

Governing Law

USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. USER agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.

Arbitration and Dispute Resolution

Any controversy, claim, dispute, or other action arising out of or relating to the use of SITE, any order placed on SITE, or these policies (a “CLAIM”) shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a CLAIM of US$10,000 or less.

BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE.

Any arbitration or trial of any CLAIM will take place on an individual basis without resort to any form of class or representative action (“CLASS ACTION WAIVER”). USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.

Events in Illinois. Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved through binding arbitration administered by the AAA in accordance with its Commercial Arbitration Rules.

Force Majeure

SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, epidemic, riot, war, act of God, or any executive, administrative or judicial order, or any failure or delay of any transportation, power, or communications system or any other similar cause not under SITE’S control.

Registration

Certain areas of the SITE are provided solely to registered USERS. Any USER registering for such access agrees to provide true and accurate information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. SITE maintains a strict online Privacy Policy and will not sell or provide USER credit card information to third parties.

Event Cancellations and Postponements

• IF AN EVENT IS CANCELLED,you may have an option to receive a credit voucher (“Credit Voucher”) in the amount of 110% of the original purchase price (minus any delivery charges) to be used towards any ticket purchase made on SITE within 365 days from your Credit Voucher issuance date. Alternatively, you may request a full refund (minus any delivery charges).
• Credit Vouchers can be used for separate purchases as long as any portion of the Credit Voucher retains its Value; however, this will not extend Your Credit Voucher’s valid through date.
• Your Credit Voucher has no cash value and cannot be sold, exchanged or combined with any other offer.
• Your Credit Voucher cannot be transferred to another individual or used as a payment method on any other site other than the site where your original purchase was made.
• If You choose not to utilize the Credit Voucher program, your refund may take up to 30 days to be processed.
• IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the time of the rescheduled event, your original tickets will remain valid and your order will not qualify for a refund or a Credit Voucher.

Copyright Infringement Notification

Should USER wish to file a copyright infringement notification with SITE, USER will need to send a written or electronic communication in compliance with Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA) to:

Amendments

SITE reserves the right to amend this policy at any time. SITE will post a notice of changes on its SITE when and if the terms of this policy are amended.

These policies were last amended on Thursday, April 9, 2026.

This Privacy Policy discloses the privacy practices for laticketexchange.com. It applies solely to information collected by this website (“Site”, “we”, or “us”). We want you to be informed and comfortable with respect to your privacy when you use our Site. By providing personal information to the Site, you expressly consent to the collection, use, disclosure and retention of your personal information in accordance with this Privacy Policy, along with the terms set forth in our Terms & Conditions.

Information We Collect

We may collect information that you voluntarily provide to us, including but not limited to your name, address, email address, telephone number, credit/debit card information and other purchase information. We do not process your credit/debit card information directly; we use a third-party payment processor. We also collect details of your visits to the Site including traffic data, location data, weblogs, IP address, timing and content of what you viewed.

How We Use Your Information

• Customer Service — to process your transaction and provide services to you.
• Marketing Communications — we may use your personal information to provide you with marketing communications from Site. You may unsubscribe from marketing emails at any time by clicking the ‘unsubscribe’ button in the footer of the email.
• Order Fulfillment — we use your information as necessary to fulfill your request(s). We require all third-party service providers to maintain the confidentiality of your data.
• Legal Requirement — we will respond to a verified law enforcement or other governmental request as required by applicable law.
• Fraud Prevention — we may employ technology to detect and prevent fraud.

Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance your experience, analyze performance, and provide personalized advertising. We use the following types:

• Strictly necessary cookies — needed for the operation of our Site.
• Analytical/performance cookies — allow us to recognize and count visitors and see how they move around the Site.
• Functionality cookies — recognize you when you return to our Site.
• Targeting/advertising cookies — record your visit to the site, the pages you have visited and the links you have followed.

We may share, sell, or rent your information collected from you with third-party vendors, advertising companies, or analytics providers including but not limited to Google, Microsoft, DoubleClick, Rakuten, LiveRamp and Amazon. To opt-out of targeted advertising, visit aboutads.info/choices.

Security

To secure your information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Site. Nonetheless, the transmission of information via the internet is not completely secure.

Users Only of Legal Age of Majority

Our Site is designed and intended only for those who have reached the legal age of majority (18 years of age). No one under the age of 13 is authorized to use our Site or share any information with us.

Consumer Privacy Rights under U.S. State Laws

If you are a resident of certain states (including California under CCPA/CPRA, Connecticut under CDPA, and similar state laws), you may have rights including the right to know, access, correct, delete, or opt out of the sale of your personal information. You may make these requests by emailing Consumer-Rights@MyTicketTracker.com.

Contact

If you have questions about this Privacy Policy, please reach out to Consumer-Rights@MyTicketTracker.com.

This Privacy Policy was last amended on Thursday, April 9, 2026.